On this page
How to reach us
Email, phone and mail all reach the same small support team, and email is usually the fastest way to get a detailed answer.
- Email: quickrequest@probablyfundings.com
- Phone: 888-512-0754
- Mail: Probably Funding, 7044 Aspen Hollow Rd, Suite 391, Columbus, OH 43227
When you write, include the email address you used on your request and a short description of the problem. Please never send a full Social Security number, bank account number or card number by email; we will never ask for them that way.
Support hours
Our team is available Monday through Friday, 8am to 6pm Eastern Time, excluding federal holidays.
Emails that arrive after hours or on weekends are answered the next business day, usually by midday. If you call outside these hours, leave a voicemail with your name and a callback number and we will return it.
What we can help with
We can answer questions about how the matching service works, fix problems with the request form, and explain what happens to your information after you submit.
- Trouble completing or submitting the form
- How requests are shared with participating lenders
- General questions about loan terms, fees and APR
- Stopping marketing emails from us
- Feedback, complaints and review questions
What we cannot help with
Probably Funding is not a lender, so we cannot see a lender's credit decision, change an offer, speed up funding or accept loan payments.
Once a lender receives your request, its review is private to that lender. We cannot tell you why an application was declined, adjust a rate or fee, or look up your balance. For those questions, contact the lender directly using the details in your loan agreement or offer email. If you were declined, the lender's adverse action notice lists the main reasons.
Privacy requests
To access, correct or delete the personal information we hold, or to opt out of certain sharing, email us with the subject line "Privacy Request."
We will confirm your identity before acting, typically by matching details from your original request, and respond within the time required by applicable law. Information already passed to a lender is governed by that lender's own privacy policy, so you may need to contact them as well. Our full privacy policy explains your rights in detail, and the advertiser disclosure explains how we work with lenders.